Online Policies & Privacy
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shipping & Handling
All orders placed Monday-Friday before 2 PM (EST) will begin processing and ship within 24 hours (holidays excluded), pending availability and credit card authorization. All orders placed on Saturday will begin processing, but not ship until the following Monday. Domestic orders will arrive within 5 to 7 business days from the date your order was placed. For earlier delivery, we’re happy to expedite your shipping for an additional charge. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
HARTLY will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization. Shipping times may vary due to the availability of merchandise.
At this time we do not ship to PO Boxes or offer Saturday delivery.
Once your order has shipped, you will receive an email confirmation that will include the tracking number for your package.
We do not charge your credit card until the date merchandise has shipped. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
If you decide to refuse any shipments from HARTLY, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
Returns & Exchanges
All purchases must be returned in their original condition (unworn with tags attached) within ten (10) days of receipt for a full refund or exchange, and we promise to make this process as easy as possible.
For exchanges: please indicate the desired item/size. We recommend you contact us to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee.
ALL SALE ITEMS ARE FINAL SALE
- All shipping charges are non-refundable.
- HARTLY reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the ten (10) day return period.
- Returns on special orders are not accepted.
- Ship your return or exchange through an insured track-able carrier, as HARTLY cannot be responsible for lost or damaged packages.
- An email notification will be sent to you once your package has been received by HARTLY.
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from HARTLY).
- Accessories and shoes are not returnable.
Please send your return or exchange to:
104 Westwood Avenue
Westwood, New Jersey 07675
Items shipped within New Jersey are subject to New Jersey’s State Sales Tax. Tax only applies to handbags & jewelry.