All purchases must be returned in their original condition (unworn with tags attached) within ten (10) days of receipt for a full refund or exchange, and we promise to make this process as easy as possible.
For exchanges: please indicate the desired item/size. We recommend you contact us to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee.
ALL SALE ITEMS ARE FINAL SALE
All shipping charges are non-refundable.
HARTLY reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the ten (10) day return period.
Returns on special orders are not accepted.
Ship your return or exchange through an insured track-able carrier, as HARTLY cannot be responsible for lost or damaged packages.
An email notification will be sent to you once your package has been received by HARTLY.
Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from HARTLY).
Please send your return or exchange to:
104 Westwood Avenue
Westwood, New Jersey 07675